Getting Started

Creating an Account

  • Step 1: Click on the ‘Sign Up’ button at the top right corner of the homepage.
  • Step 2: Fill in your details including name, email, and password.
  • Step 3: Verify your email address through the confirmation email sent to you.
  • Step 4: Log in using your new credentials.

Logging In

  • Step 1: Click on the ‘Login’ button at the top right corner of the homepage.
  • Step 2: Enter your registered email and password.
  • Step 3: Click ‘Login’ to access your account.

Navigating the Website

  • Home: Overview of our latest products and announcements.
  • Products: Detailed listings of all our pharmaceutical machinery and spare parts.
  • Support: Access to our customer service and FAQs.
  • Contact Us: Information on how to reach us directly for inquiries.

Products and Orders

Finding Products

  • Use the search bar at the top of the page to find specific products.
  • Browse through categories listed under the ‘Products’ section.

Placing an Order

  • Step 1: Select the product you wish to purchase.
  • Step 2: Click on ‘Add to Cart.’
  • Step 3: Review your cart and proceed to checkout.
  • Step 4: Enter shipping details and choose a payment method.
  • Step 5: Confirm your order.

Order Tracking

  • Log in to your account and navigate to ‘My Orders.’
  • Click on the order number to view the current status and tracking information.

Payments

Accepted Payment Methods

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • Bank Transfers
  • PayPal

Payment Security

  • All transactions are secured using SSL encryption.
  • We do not store your payment information on our servers.

Shipping and Delivery

Shipping Options

  • Standard Shipping
  • Express Shipping
  • International Shipping

Delivery Times

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • International Shipping: Varies by destination

Shipping Costs

  • Calculated at checkout based on delivery address and shipping method selected.

Returns and Refunds

Return Policy

  • Products can be returned within 30 days of delivery.
  • Items must be in their original condition and packaging.

How to Initiate a Return

  • Contact our customer service via the ‘Contact Us’ page.
  • Provide your order number and reason for the return.
  • Follow the instructions provided by our support team.

Refund Process

  • Refunds will be processed within 7-10 business days after receiving the returned item.
  • Refunds will be issued to the original payment method.

Support

Frequently Asked Questions (FAQs)

  • Visit our FAQ section for quick answers to common questions.

Contacting Customer Service

  • Email: info@spare.umapharmatechmachinerys.com
  • Phone: +91  9033404554, +91 9726923885
  • Live Chat: Available on the website from 9 AM to 5 PM (Mon-Fri)

Technical Support

Company Information

About Us

  • Learn more about Uma Pharmatech Machinery, our history, mission, and values.

Careers

  • Explore current job openings and career opportunities with us.

Privacy Policy

  • Understand how we collect, use, and protect your personal information.

Terms of Service

  • Review the terms and conditions governing the use of our website and services.